Toàn thời gian

Customer Service Excutive

10 - 12 vnd

Thương hiệu

Công ty TNHH Transcosmos

Chức danh

Customer Service Excutive

Địa điểm

19A Cộng Hòa, Hồ Chí Minh

Lương

10 - 12 vnd

Cấp bậc

Kinh nghiệm

Thời gian

Xoay ca 8 tiếng, ca đêm 3-5 ngày/tháng

Ngôn ngữ

Tiếng Anh

Yêu cầu

Good at English At least 6-month experiences in Customer Service/ in Call Center/ or Booking air ticket Willing to work on the weekend, national holidays, overtime if needed Willing to work under shifting mode (Night shift including, 3-4 days/month) Able to work under pressure and in a large team Always bring positive attitude within colleagues and towards customers Discipline, honest, critical and high initiative Have knowledge in the aviation industry which is familiar with policy for the domestic market is a plus

Mô tả

Scope of Work: Responsible for customer cases related to the issuing of airline tickets. The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer. Responsibility: App for booking flights, hotels, tourism,etc Receiving information from customers, answering, providing information, handling issues related to services Channel: Chat/email (OR Call in case of need) Additional training during the probation

Điều Kiện và Phúc Lợi

• Salary: 10.000..000.000 VND • Bonus, reward on achieving non-revenue KPI (up to 2.5 million/month) • Extensive coaching and training • Annual health checkup • Social insurance, annual leave, recompense (holidays, Tet, 13-month salary) • Performance appraisals every year

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