Kamereo Vietnam

Kamereo Vietnam

18/40 Nguyen Cuu Van Street, Ward 17, Binh Thanh District, HCMC, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Toàn thời gian

Tuyển dụng việc làm CS Team Leader tại Kamereo Vietnam Lương Thoả thuận

CS Team Leader

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Chức Danh CS Team Leader
Địa chỉ 18/40 Nguyen Cuu Van Street, Ward 17, Binh Thanh District, HCMC Quận Bình Thạnh Thành phố Hồ Chí Minh
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ngành nghề
Cấp bậc
Kinh nghiệm
Thời gian
Working time is 9:00 - 17:30 with 30 min lunch break, 5 days/week
Ngôn ngữ

Kỹ Năng Yêu Cầu - At least one year of experience in a similar position - Passionate about Sales & Customer Service - Ability to manage and train - Ability to adapt and grow in a competitive environment - Telesales skills is an advantage - Ability to negotiate - Good communication - Hard working, resilient & patient, and not afraid of challenges - Self-motivated and driven by targets, desire to deliver results - Fast learner and quick thinker - Basic skills in MS Office

Mô Tả Công Việc 1. CUSTOMER SERVICE: - Lead the AM team by the example to ensure each team member constantly implement the core values of the company in their daily job - Lead the AM team to provide an excellent overall service to the company's customers - Establish and maintain a strong and long-term relationship with all the customers within the portfolio - Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction. - Work closely with Operation Teams to deliver the best customer experience: Orders, follow up, customer feedback - Assist the team members in dealing with customers for specific requests and resolve issues and complaints in a timely manner - Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development - Work with accounting department to follow up customer payments and monitor customer debts - Work with the team to ensure a constant work excellence and improvement to meet customer satisfaction and maintain client loyalty at all times - Make sure that the AM team prepare and complete all the regular reports for the Management in due time - Report all necessary customer information and feedbacks to the Management - Train the new members and coach the team for development 2. SALES: - Lead and coach team to ensure the achievement of the team commercial KPIs: Sales, profit, payments & debts - Visit the customers on a regular basis to strengthen the customer relationships and ensure that the company's activities are well communicated to the clients - Propose, plan and implement with the team the promotions, the new product launchings, the workshops and any other related tasks with the im to increase sales volume and market coverage - Work with the team to identify and maximize new sales opportunities among the existing customers: New brand, new products, etc. - Work closely with Sales Team to identify potentially new business opportunities in the market to develop the business - Keep up-to-date on current market changes and trends to identify improvements or recommend new products 3. KAIZEN: - Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development - Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development - Collaborate with team members to achieve better results

Điều Kiện và Phúc Lợi - Competitive Salary - Salary review twice a year - 13 month bonus - Working time is 9:00 - 17:30 with 30 min lunch break, 5 days/week - Annual Leave is 12 days/year - Working address: 18/40 Nguyen Cuu Van, Ward 17, Binh Thanh District, Ho Chi Minh City

Từ khóa #Customer Services #Technology #CS Team Leader #Leader #Food & Beverage #F&B